Get in Touch With Us
This is the page to use when you want to reach the editorial team behind Online Casinos. We research US online casinos with a particular focus on payouts — how quickly money leaves an account, what limits apply, and which bonus terms quietly slow the process down. Email us at [email protected] and a person will read your message.
Before you write, it helps to know one thing: we are an independent comparison and review publisher, not a casino operator. We cannot see your account, reset your password, release a pending withdrawal or verify your ID. Those requests have to go to the operator itself. What we can do is explain the terms, point you at the right regulator, and correct our own pages when we get something wrong.
How we make money, and what that does not change
Some of the operators listed on this site pay us a commission when a reader signs up through our links. That funds the research. It does not buy a position in our rankings, and it does not stop us publishing a limitation. If you think a listing reads like an advertisement rather than an assessment, that is a fair thing to email us about, and we would rather hear it than not.
What to email us about
- Corrections — a bonus percentage, wagering multiplier, expiry window or withdrawal limit that no longer matches what the operator publishes. Include a screenshot or the terms page if you have one. Our facts on this page were last checked Sep 25, 2026.
- Payout and withdrawal questions — general questions about how casino withdrawal times, minimum withdrawal amounts and verification checks usually work. We will explain the mechanism; we cannot chase a specific payment for you.
- Bonus terms you cannot decode — maximum bonus bets, cashout caps on free spins, game weighting. Send us the clause and we will tell you what it means in plain English.
- State availability — whether a product is offered where you live. We will tell you what we have verified and what we have not.
- Editorial and partnership enquiries — introduce yourself and say what you have in mind.
- Responsible gambling — if money or time spent gambling has become a problem, say so in your message. We will point you to support services, and we would rather you contacted the 1-800-GAMBLER helpline or your state's problem gambling program first, because they can help immediately and we cannot.
What to include so we can actually help
- The operator's name and the page on our site you are referring to.
- Your state, if the question touches availability, payment methods or licensing.
- The exact wording of the term or offer you are querying, copied rather than paraphrased.
- Dates — when you deposited, when you requested a withdrawal, when the offer was advertised.
- No account numbers, no card details, no copies of your ID. We never need them and we do not want them in our inbox.
We aim to reply within two business days. Corrections that need us to re-verify terms with an operator can take longer, and we would rather be slow and right.
Questions about the casinos we rank
Most reader mail is about the operators at the top of our lists, so here is the context we would give you by email anyway. Ratings below are our own editorial scores, not customer review averages, and every offer figure is the operator's own advertised headline — always read the current terms on their site before depositing, because promotions change without notice.
Raging Bull — rated 10.0
Raging Bull heads our list because its advertised welcome package, 410% up to $10,000 plus 50 free spins, is unusually large and because its cashier and bonus terms are set out in more detail than most. Readers most often ask us about the size of that headline number. The realistic reading: a 410% match only reaches $10,000 if you deposit a substantial sum, and match bonuses of that scale normally carry playthrough requirements and a cap on what you can cash out from bonus funds. The 50 free spins are typically restricted to named slots. Limitation: the bigger the match, the more the wagering requirement matters, and a large advertised ceiling is the number most likely to mislead a first-time depositor about what they will actually withdraw.
Magician Bet — rated 9.8
This one is on the page for the opposite reason. The advertised 101% no-wagering offer removes the single biggest obstacle to a fast payout: playthrough. If a bonus carries no wagering requirement, winnings from it are ordinarily withdrawable without clearing a multiplier first, which is why readers who care about payout speed rather than headline size tend to prefer this structure. Limitation: no-wagering offers are almost always smaller, and "no wagering" does not mean "no conditions" — expect maximum bet rules, game restrictions and an expiry date. Check whether a cashout cap applies before you treat the winnings as yours.
Slots of Vegas — rated 9.6
Slots of Vegas earns its place on slot depth. The advertised 375% bonus plus 50 free spins on Cash Chaser is game-specific, which is worth noting: spins tied to a single title mean your return depends on that game's RTP and volatility, not on an average across the library. It suits readers who play slots primarily and want a long bankroll runway. Limitation: a heavy slots orientation means table and live-dealer players get less from the welcome offer, and game-locked spins are less flexible than a general spins credit.
Uptown Aces — rated 9.5
The 600% new player offer is the largest multiplier on our list, which makes it the one we get the most questions about. A high multiplier usually pairs with a low maximum deposit that qualifies, a firm cap on bonus winnings, and a shorter expiry. Limitation: verify the qualifying deposit range and the cashout cap before you assume 600% is better value than a smaller offer with cleaner terms.
Payout-relevant comparison
| Casino | Advertised welcome offer | Editorial rating | What the offer structure means for payouts |
|---|---|---|---|
| Raging Bull | 410% up to $10,000 + 50 free spins | 10.0 | Large match; playthrough and cashout caps decide real value |
| Magician Bet | 101% no wagering | 9.8 | No playthrough, so winnings clear faster; smaller amount |
| Slots of Vegas | 375% + 50 free spins on Cash Chaser | 9.6 | Spins locked to one slot; slots-weighted wagering |
| Uptown Aces | 600% for new players | 9.5 | Highest multiplier; check qualifying deposit and win cap |
| Card Crush | 2 mystery coins & 5 cards | 9.4 | Social-style reward, not a cash match |
| Zumba Cards | 250% deposit bonus up to 250 SC | 9.1 | Sweeps currency; redemption rules differ from cash |
| BetUS | 200% up to $4,000 | 9.0 | Sportsbook-led; casino rollover often separate |
| Amazon Jackpots | 4 posters + 40 free SC + bonus wheel for $20 | 9.0 | Purchase required; SC redemption thresholds apply |
| Slots and Casino | 500% up to $2,500 x3 | 8.7 | Spread across three deposits, so value accrues slowly |
| Bets.FM | 225% up to 1 BTC + 225 free spins | 8.6 | Crypto-denominated; value moves with the exchange rate |
Money questions we answer most often
Costs and timings are where reader mail concentrates, so here is the general picture. Taking part costs whatever you deposit — there is no separate membership fee at any operator we list, but a welcome bonus always requires a qualifying deposit, so it is a match on your money rather than free money.
- Minimum deposits typically sit in the $10 to $25 range, but the minimum that qualifies for a bonus is often higher than the minimum the cashier accepts. Check both.
- Paying in: debit cards are the most widely accepted method for US players. Credit card deposits are accepted in some places and declined by some issuers, who may also treat them as cash advances with their own fees. Bank transfer and ACH are common, slower, and usually free. E-wallet availability varies, and PayPal is generally offered only by state-regulated operators rather than across the board.
- Getting paid: ACH and bank transfer are the standard payout rails, often two to five business days once approved. Card payouts can take longer. Check payments are the slowest option. Crypto payouts, where offered, are the fastest to settle but expose you to price movement.
- Fees: most deposits are free; some operators charge for certain withdrawal methods or for more than one withdrawal per week, and your bank may add its own charge on wire transfers.
- Limits: expect a minimum withdrawal (commonly around $50 to $100) and weekly or monthly ceilings. Large jackpot wins are often paid in instalments under those ceilings.
- The pending period is what surprises people. Many withdrawals sit in review for 24 to 72 hours before processing begins, and the clock on any advertised payout speed usually starts after that.
Verification, and why payouts stall
Almost every "my withdrawal is stuck" email we receive comes back to KYC. Licensed operators are required to confirm your identity, age and address before paying out, and many also run source-of-funds checks on larger balances. That normally means a government ID, a recent utility bill or bank statement, and sometimes proof of the payment method. Completing it right after you register, rather than at your first cashout, removes the most common delay. If a payout has been refused, ask the operator for the specific term it relied on in writing, then escalate through its complaints procedure and, if that fails, to the licensing regulator for the state you played in. We can tell you where that complaints route goes; we cannot compel anyone to pay.
What you get to play, and what sits alongside it
When readers ask what is actually in these lobbies, the categories break down consistently: slots, including progressive jackpot titles where the prize pool builds across players; table games such as blackjack, roulette and baccarat, which usually carry the highest RTP and for that reason often count least toward wagering requirements; live dealer rooms streamed with a human croupier; and video poker and specialty games. Outcomes are determined by certified random number generators, and RTP and volatility are published per title by the software providers. Mobile play is browser-based at most operators, with native apps at some.
Several of these brands run more than a casino. BetUS is sportsbook-led, with casino play as a second product and typically separate bonus terms and rollover for each — a sports bonus rarely clears on slots. Card Crush, Zumba Cards and Amazon Jackpots operate on a sweepstakes model, where you play with Gold Coins and Sweeps Coins rather than cash and redeem SC for prizes subject to a redemption threshold; that is a different legal and financial mechanism from a real-money deposit, so read the redemption rules rather than assuming a cash withdrawal. Bets.FM denominates its offer in crypto, which changes both the payout rail and the currency risk.
Who may play, and under what rules
You must be at least 21 in most US states that license online casino play, 18 in a small number, and physically located in a state where the operator is authorized — geolocation software checks this at login, not just at signup. There is no single federal online casino licence: regulation sits with individual state gaming commissions, and federal law mainly governs interstate transmission and payment processing. Accepting US customers is not the same thing as being authorized to serve them, and we say so on any listing where that distinction matters. Sweepstakes operators run under a separate legal model with its own state exclusions. Winnings are taxable income in the US, and larger payouts may be reported.
Every licensed operator must offer deposit limits, loss limits, session reminders and self-exclusion, and most states run a central self-exclusion register. Third-party blocking software is available if you want a harder barrier. Gambling is entertainment with a cost, never a way to make money or fix a financial problem — no casino is completely safe to play at in the sense of being risk-free, and no one can guarantee a withdrawal or a win. If you are comparing options outside the US framework, our overview of casinos operating without GamStop explains how those registers differ.
Getting a useful reply
Short version: tell us the operator, the term, the date and your state, leave out anything sensitive, and send it to [email protected]. If your question is urgent and account-specific, the operator's own live chat will beat us every time — we are the slower, more detailed second opinion. Corrections are welcome and acted on; that is how this site stays worth reading.